House Reno Australia Pty Ltd products purchased online can be returned for a full refund within 10 days of the original purchase date when accompanied by the original sales Invoice.

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Please note: No Refunds, Returns Or Exchanges On Rugs & Floor Lamps purchased beyond 24 hours Due to the Nature of its use.

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All returns must be in their original packaging and in perfect sale-able condition (unused and complete with all labels, accessories etc.) 

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To return a product, Please follow the instructions below:-

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1 - Contact Client Services via Email, Message or Online Live Chat.

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2 - Place your product in its original packaging and condition along with the original receipts and tags.

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3 - You may ship your returns or exchanges via a courier company (With Tracking Details) to the address provided by the operator, we cannot be held responsible for packages lost in transit.

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4 - Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to process the return as per your request.

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Please note: Return shipping fee is Non Refundable!

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5. We will do our best to process your return as quickly as possible, which should not normally exceed 20 days.

 

Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are non-refundable. 

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If you have paid with PayPal, we will refund the balance to your PayPal account.

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